Centrally provided spare parts by Siemens can be supplied worldwide within a short space of time. The delivery address and the priority specified during ordering determine the delivery time.

Delivery times for regular Spare Parts Supply:

• In countries of the European Union (EU): 1 to 2 working days. The delivery time is valid only if the ordering party and recipients are located in the same country.
• In non-EU-countries within Europe: Up to 3 working days.
• Outside Europe: Up to 11 working days.

Delivery times for Express Spare Parts Supply:

• In countries of the European Union (EU): Within 24 hours. The delivery time is valid only if the ordering party and recipients are located in the same country.
• In non-EU-countries within Europe: 1 to 2 working days.
• Outside Europe: 2 to 8 working days.

Please note:
The times specified apply within the EU for delivery to shipping address. In the case of spare parts supply for deliveries from the central warehouse to countries outside the EU, the times specified apply for delivery to the customs border of the country of destination. Times for import formalities and for transport in the country of destination are not included. For an order with "system standstill" priority an express charge will be charged and possibly extra shipment costs, courier or flight charges in addition to the normal costs.

The following properties characterize spare parts at Siemens Industry:

• A spare part can be a product or a partial component of a product. Most products or partial components can be ordered as spare parts.
• Spare parts can also be function-compatible products.
• Spare parts can also be generally overhauled parts; these are also fully functional and in perfect condition.
• Spare parts are normally delivered with default settings and not with customer-specific settings.

For most Siemens Industry products and systems we provide spare parts even after the start of the product phase-out over a period of ten years. Here you can find an overview of some different Products and Systems and their time of provision. Details can be found here.

In the product status in Product Support you can find out whether a specific product is already in product phase-out. This is where the current status for all products is displayed in the product lifecycle. The "product phase-out" milestone is decisive for the supply of the spare parts.

After the final product phase-out milestone, spare parts can usually no longer be supplied. Of course, we can jointly work out individual solutions with you for the time after the product phase-out.

Based on our high customer-specific product orientation we cannot provide all spare parts in storage. In such cases, we offer the option of reproducing spare parts or carrying out repairs. Here, the delivery times may vary from the ones described above.

As part of our spare parts supply service, we offer a replacement service for many spare parts to help reduce plant downtime. Within our buyback option, we take back your defective component when you purchase a spare part and provide an attractive price advantage. You can find out from your service expert whether a spare part is suitable for the replacement process and what the requirements are for the return.

Spare parts that are used for diagnostic purposes from your spare parts storage can be taken back within three months after delivery, for a handling fee.